Profile & Photos
How do I edit my profile?
Go to My Wrati › My Details and select Edit. Every section is on one page; change what you need and select Save changes once.
Edit ProfileHow do I change my personal details?
Open Edit Profile and update the section you need. Your registered mobile number and email are changed in Settings, because they need a one-time code to confirm.
Can I change my education / profession?
Yes. Open the Education & Career section in Edit Profile, update your details and save.
Why should I complete my profile?
A complete profile tells potential matches who you are, and it is what your match suggestions are ranked on - the more you share, the better they fit.
How do I add a photo?
Go to My Wrati › My Gallery and drag your photos in or select Browse Photos.
My GalleryHow do I change my profile photo?
In My Gallery select Manage, then Make main on any approved photo. Your main photo is the one shown on cards and in search.
How do I delete a photo?
In My Gallery select Manage, then Delete on the photo. It is removed from your profile straight away.
How many photos can I upload?
Up to 20 photos, in JPG, PNG, WEBP or HEIC format, each up to 15 MB.
Why is my photo awaiting approval or not accepted?
Every photo is reviewed before other members can see it. A photo is not accepted when the face is not clearly visible, it is a group photo, or it shows contact details, watermarks or text. The reason is shown on the photo.
Matches & Search
How are my matches selected?
From your partner preferences and profile: members who fit more of what you asked for come first, with small boosts for verified and recently active profiles. People you blocked, people who blocked you, and members who hide their profile are never shown.
What are Today's Picks?
Up to 20 profiles chosen for you once a day from your best matches, leaving out anyone you are already talking to. A new set arrives at midnight your time.
What are Fresh Matches?
Members who joined in the last 30 days and fit your preferences.
What does the match percentage mean?
The share of your partner preferences that the member meets - for example 4 of 5 is 80%. It is blank when you have not set any preferences.
Why do I see profiles that don't exactly match my preferences?
Preferences rank matches rather than hide them, so a near fit still appears - just lower down. Use filters on the Matches page, or Search, when you want only exact fits.
Why do I have fewer matches?
Narrow preferences or filters leave fewer people. Try widening the age range, height, location or community.
What is the difference between Quick and Detailed Search?
Quick Search covers the essentials - age, height, marital status, religion, community and location. Detailed Search adds mother tongue, manglik, education, career, diet, photos and more.
SearchHow do I find a profile by its ID?
Enter the Profile ID (for example WM2841796) in the Profile ID box on either search page.
Can I run a search again?
Yes. Your last 10 searches are kept under Recent Searches on Detailed Search, on the website and the app. Select one to run it again, or Delete to remove it.
How do I send an interest?
Select the heart on a match card, or Send Interest on their profile. The member is notified.
Can I hide a profile from my matches?
Block the member from their profile. They will no longer appear in your matches or search, and they won't see you.
Messages & Interests
What is an Interest?
A simple way to tell another member you would like to connect, before starting a conversation.
How do I send an Interest?
Open the profile you're interested in and select Send Interest, or the heart on their card. The member is notified.
How do I respond to an Interest?
Go to Inbox › Received Interests and choose Accept or Decline.
Received InterestsCan I withdraw an Interest?
Yes, while it has not been answered. Go to Inbox › Sent Interests and choose Withdraw.
How do I start a conversation?
Once one of you accepts the other’s interest, you are connected: open Inbox › Messages, or select Message on their profile.
MessagesWho can message me?
Only members you are connected with - someone whose interest you accepted, or who accepted yours. Nobody can message you out of the blue.
Why can't I send a message?
You can only message connected members. If you were connected, the member may have hidden or deleted their profile, or one of you blocked the other.
Can I turn off read receipts or typing status?
Yes, in Settings › Messages. They are shared only when both of you have them switched on.
Membership & Payments
What membership plans are available?
The plans, their prices and what each includes are listed on the Membership page.
MembershipWhat do I get with a paid membership?
Each plan lists its benefits on the Membership page - for example more visibility in search and access to contact details. Free members can still create a profile, browse matches and send interests.
How can I check my membership status?
Your current plan, when it started and when it ends are shown on the Membership page while you are signed in.
How do I purchase a membership?
Select Upgrade, choose a plan and duration, review the price and complete the payment.
Can I upgrade my membership?
Yes. Choose a higher plan on the Membership page; the price is shown before you pay.
Can I cancel my membership?
Yes. Cancelling stops the plan from renewing; your benefits continue until the end date shown on the Membership page.
I was charged but my plan is not active. What should I do?
Payments are usually confirmed within a few minutes. If your plan is still not active, submit a request under Membership & Payments with the payment reference and we will look into it.
Safety & Privacy
How does Wrati protect my privacy?
Your surname, contact details and exact location are never shown to people you are not connected with, and you decide who sees your profile, photos and activity in Settings › Privacy Options.
Privacy settingsWho can see my profile?
Choose in Settings › Privacy Options: all signed-in members, only members who match your preferences, or only people you have accepted.
Can I hide my profile?
Yes. Settings › Hide / Delete Profile › Temporarily Hide Profile takes you out of search and matches until you bring it back.
Hide / Delete ProfileCan I control who contacts me?
Yes. Settings › Contact Filters limits who can send you interests, by age, religion, community, location and more.
Can I keep my photos private?
Yes. In Settings › Privacy Options you can show photos only to members you approve.
Can I block someone?
Yes. Open the member's profile, select More, and choose Block. They can no longer see you, contact you or message you. Unblock them any time from your blocked members list in Settings.
Blocked membersHow do I report a member?
Open the member's profile, select More, choose Report, pick a reason and submit. Our team reviews every report. You can follow your reports from Settings.
My reportsWhat should I do if I receive inappropriate messages?
Don't engage if you feel uncomfortable. Use Block and Report from the conversation or their profile to stop further contact and alert our team.
Someone asked me for money. What should I do?
Never send money to someone you have met online, however convincing the story. Report the member straight away and stop replying.
Account & Settings
How do I edit my profile?
Go to My Wrati › My Details › Edit and update your personal information, lifestyle, religion, location, family, education and career.
How do I change my profile photo?
Go to My Wrati › My Gallery, add a photo, then select Manage › Make main once it is approved.
How do I manage my partner preferences?
Go to My Wrati › Match Preferences and select Edit to change age, height, community, location, education, lifestyle and more.
Match PreferencesHow do I change my phone number or email address?
Go to Settings and choose Change Mobile Number or Change Email Address. We send a one-time code to the new number or address to confirm it.
SettingsHow do I change my password?
Go to Settings › Change Password, enter your current password and choose a new one.
How do I add two-factor authentication?
Turn on Two-Factor Authentication in Settings. You will then confirm each new sign-in with a one-time code.
How do I log out?
Select your photo in the top bar and choose Sign out.
What should I do if I can't access my account?
Use Forgot Password on the sign-in screen. If you still cannot get in, submit a request and we will help you recover it.
Verification
What is profile verification?
We confirm your mobile number, your email and - with a government ID and a live selfie - that you are who your profile says. Verified members show a Verified badge.
Why should I verify my profile?
Members are more confident replying to verified profiles, and some members choose to see only verified profiles.
Is verification mandatory?
No. Confirming your mobile number and email keeps your account secure, and identity verification is optional - but it earns you the Verified badge.
How do I verify my profile?
Go to Settings › Identity Verification (or My Wrati › Verification) and follow the steps: a photo of a government ID, then a live selfie.
VerificationHow long does verification take?
Many checks complete straight away; some need a review by our team. You are notified as soon as it is done.
What happens if my verification fails?
Check that your ID photo is clear and readable, the details match your profile, and your face is well lit in the selfie, then try again. If it still fails, submit a request.
Can I change my verified information?
Details confirmed by verification, such as your name and date of birth, cannot be edited directly. Submit a request if something needs correcting.
Technical Help
I can't log in to my account. What should I do?
Check that you are using the right mobile number or email and password. If you have forgotten your password, use Forgot Password to reset it.
I didn't receive my OTP. What should I do?
Check the number or address is correct and your phone has signal, wait a minute, then request a new code. Requests are limited for your security, so avoid asking repeatedly.
The OTP is not working. What should I do?
Use the most recent code - requesting a new one cancels the old - and enter it before it expires.
The website or app is not loading properly. What should I do?
Check your internet connection and refresh the page or restart the app. Updating your browser or the Wrati app to the latest version also helps.
I'm not receiving notifications. What should I do?
Check Settings › Email / SMS Alerts in Wrati, and that notifications are allowed for Wrati in your device or browser settings.
My profile is not updating. What should I do?
Check for a highlighted field on the Edit Profile page - it says what needs changing - and save again. If it still fails, submit a request.
My photo won't upload. What should I do?
Photos must be JPG, PNG, WEBP or HEIC and under 15 MB, and you can have up to 20.
How do I report a bug?
Submit a request under Technical Help and describe what you were doing, what you expected and what happened.