Customer Support
Need help with your account, profile, or app experience?
We're here for you
Let's Make Your Journey to Love Easier
Have a question about your profile, need help getting started, or want to share feedback? We're here to help you every step of the way.
Real people read every message you send us.
Ways we can help
Profile & Membership Help
Questions about profile setup, membership, or finding the right match? Let us help.
Feedback & Suggestions
Your feedback helps us make Wrati Marriage better for everyone.
Get in touch
We'd Love to Hear From You
Whether you are just starting out or already talking to someone special, write to us about anything on your mind. Including your Profile ID helps us find your account quickly.
- Emailsupport@wrati.app
- Phone+91 8527422688
- OfficeNew Delhi, India
Worried about another member? Use Report on their profile - it reaches our moderation team directly.
Send Us a Message
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How we help
Every Step of Your Journey Matters
Personalised Assistance
Your message is read and answered by a person from our team, with your situation in mind.
Secure & Respectful Support
What you share is used only to help you, and is handled under our Privacy Policy.
Help When You Need It
Guides in the Help Centre are always available, and your requests stay in one place.
Good to know
Frequently Asked Questions
Quick answers to what members ask us most. The Help Centre has more.
How do I create or update my matrimonial profile?
Create an account with your email (or continue with Google where it is offered), confirm your email with the code we send, and the guided onboarding walks you through each part of your profile. Afterwards, change any detail from My Profile → Edit and manage pictures under Photos. New profiles and photos are reviewed by our team before they are shown to other members.
What should I do if I cannot log in?
Use Forgot password on the sign-in page - we email you a code to choose a new password. If you joined with Google, sign in with the same Google account. If you never confirmed your email, signing in sends you a fresh confirmation code. After several wrong attempts sign-in pauses for a few minutes. Still stuck? Send us a message below with the subject “Account & Profile Support”.
How can I manage my membership or payments?
Compare plans on the Pricing page. Once signed in, Membership shows your current plan, when it ends and your payment history. Plans do not renew automatically - we remind you before yours ends. For a question about a specific payment, write to us with the subject “Membership & Payments”.
How can I report a problem or suspicious profile?
Open the profile (or your conversation with that member), choose the ⋯ menu and select Report - you can also block them there. Reports go straight to our moderation team. Our safety guide explains warning signs to look out for. For anything else that is not working, send us a message with the subject “Technical Issue”.
How can I share feedback with Wrati Marriage?
Use the form on this page and choose “Feedback & Suggestions”. Every message is read by our team, and your ideas help shape what we build next.